Refund Cancellations and Returns Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7  calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 Non- Refundable/ Non- returnable Products / Services:

Certain Products / Services are non- returnable and Non Refundable : such products and services cannot be claimed under this refund / return policy.

Contact Us

If you have any questions on how to return your item to us, contact us.

Email id here: orders@enfieldmonk.com

Contact Number here :+919717110658

Postal Address :007 New Sarika Nagar , Thatipur , Gwalior , 474011

General Returns Policy

The following general returns policy is applicable to all items sold on Enfieldmonk.com. All items within the product detail page are Fulfilled by Enfieldmonk.com

In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

    • Was delivered in a physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered
    • Is no longer needed (not all items may be eligible)

Products marked as “non-returnable” on the product detail page cannot be returned. View the full list of non-returnable items.

  1. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
  2. Only Fulfilled by Enfieldmonk.com  items may be eligible for replacement. For more details, please refer About Free Replacements.
  3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Enfieldmonk.com shall not be liable in any manner for any misuse or usage of such information.”
  4. Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered).
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